i8cash Privacy Policy

1. Information We Collect

When you register and use the i8cash platform, we collect various categories of information to ensure the services we offer run safely and smoothly. This information is divided into two main categories:

Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport
• Active email address and mobile phone number
• Date of birth — to verify that you are 21 years of age or older
• Bank account and e-wallet details (Touch 'n Go eWallet, DuitNow, Boost) for deposit and withdrawal purposes
• Cryptocurrency wallet address (USDT, BTC, ETH) where applicable
• Any identity verification documents requested during the KYC (Know Your Customer) process

Information Collected Automatically

• IP address, browser type and device information you use
• Game activity and transaction records on the i8cash platform
• Login session data including access time and location (based on IP)
• Cookie information and session identifiers for technical purposes

2. How We Use Your Information

i8cash uses collected information solely for purposes related to platform operations and legal requirements. Specifically, your information is used to:

• Verify your identity and process your i8cash account registration
• Process deposits via FPX (online banking), Touch 'n Go eWallet, DuitNow, Boost and cryptocurrency transactions
• Manage withdrawals within the usual processing time of 30 minutes to 3 hours
• Provide relevant bonuses and promotional offers, including the 120% welcome bonus
• Detect and prevent any fraudulent activity, money laundering or account misuse
• Provide 24/7 customer support in Bahasa Melayu and English
• Send technical notices, security updates and alerts related to your account
• Meet applicable legal compliance and licensing obligations

We do not use your information to make automated decisions that have a legal or material effect on you without human review.

3. Sharing Information With Third Parties

i8cash does not share your personal information with any third party except in the following situations:

• Payment Processors: Required transaction information is shared with payment service providers such as FPX gateway, Touch 'n Go eWallet and Boost solely for the purpose of processing your financial transactions.
• Service Providers: We work with selected technology and service vendors who are bound by strict confidentiality agreements. They may only use your data for purposes directed by i8cash.
• Legal Requirements: Information may be disclosed to competent authorities when required by law, court order or international licensing compliance requirements.
• Fraud Prevention: In cases involving fraud or security threats, relevant information may be shared with agencies involved in the investigation.

4. Cookies and Tracking Technologies

The i8cash platform uses cookies and similar tracking technologies to improve the user experience and ensure the website functions correctly.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login sessions, account security and site navigation. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes. Data is collected in aggregate form and does not identify individuals.
• Functional Cookies: Store your preferences such as language, theme and display settings so you do not need to adjust them each time you browse.

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the i8cash platform.

5. Data Security and Storage

i8cash implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or accidental disclosure.

• SSL/TLS encryption for all data transmitted through the platform
• Two-factor authentication (2FA) available for additional account protection
• Continuous infrastructure monitoring to detect suspicious activity
• Passwords and sensitive information are stored in hashed form — not stored as plain text
• Internal access to sensitive data is restricted based on a need-to-know principle
• i8cash data servers are protected with firewalls and intrusion detection systems

While we take all reasonable steps, no data transmission system over the internet can be guaranteed 100% secure. You are also responsible for keeping your i8cash account password confidential.

6. Your Rights as a User

As an i8cash member, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold relating to your account.
• Right of Rectification: If any of your information is inaccurate or out of date, you may request an immediate correction.
• Right of Erasure: In certain circumstances, you may request deletion of your personal information, subject to legal record-keeping obligations.
• Right to Restrict Processing: You may request that we limit the use of your data in certain situations.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the i8cash support team via 24/7 live chat or email. We will process your request promptly.

7. Data Retention

i8cash retains your personal information for as long as your account is active and for any additional period required by law and international licensing requirements.

• Financial transaction records are retained in accordance with the minimum applicable legal compliance requirements
• Customer support communication records are kept for quality assurance and dispute resolution purposes
• After account closure, certain information may need to be retained to meet ongoing legal obligations

When your information is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise that data.

8. Changes to This Policy

i8cash reserves the right to update this Privacy Policy from time to time to reflect changes in business operations, legal requirements or best privacy practices.

When material changes are made:

• A notice will be sent to your registered email address at least seven days before the changes take effect
• The "Last Updated" date at the top of this policy will be updated
• If a change requires fresh consent, you will be asked to provide that consent before continuing to use the platform

Continued use of the i8cash platform after the effective date of any change is considered your acceptance of the updated policy.

9. How to Contact Us

If you have any questions, concerns or requests regarding your data privacy, the i8cash team is ready to assist you through the following channels:

• Live Chat: Direct 24/7 support via the live chat button on the i8cash platform — available in Bahasa Melayu and English
• Email: [email protected] — our privacy team will review and respond to your request

For data-related requests such as access, correction or deletion of personal information, please clearly state the type of request when contacting us so we can handle it more quickly and accurately.